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FREQUENTLY ASKED QUESTIONS
You Ask — We Answer
WHAT IS YOUR NEW PATIENT PROCEDURE?
Our goal is to make becoming a new patient as easy as possible. By calling or texting our office we will obtain a small amount of information and coordinate a convenient appointment time. A straightforward and thorough health history will be obtained from our IPad-based digital check-in during your visit.
There is no need to obtain medical records prior to your first visit unless you would feel more comfortable with us having them when we meet you for the first time. Through our partnerships, we are able to see external medical records from some facilities. If not, we may ask you to sign a release to request your prior medical records.
If you have health insurance, it is important to bring your insurance card to your visit so that we can ensure you are able to take advantage of your benefits and reduce your out-of-pocket expense.
DO YOU ACCEPT MY HEALTH INSURANCE?
We accept most major medical insurances. This includes common insurers such as Aetna, UnitedHealthcare, Blue Cross/Blue Shield, Coventry, Medcost, Medicare, Tricare. We work to provide affordable options for self-pay patients. If your insurance isn't listed contact us to see if we participate.
We are unable to accept plans purchased through the ACA Exchange (see explanation below).
We do not file worker's compensation or auto insurance claims.
DO YOU PARTICIPATE IN THE ACA?
Unfortunately, we are unable to accept plans purchased on the Health Insurance Exchange, sometimes called the Affordable Care Act or ObamaCare. This is neither a political statement nor a choice. These plans are closed networks created between the large health systems and insurers and specifically exclude participation from private practices. If this structure ever changes we will seek participation in these plans.
IS RESERVE HEALTH A CONCIERGE PRACTICE?
At Reserve Health we believe that the highest quality medical care and healthcare experience shouldn't be available to only the wealthiest in our community and, quite frankly, we don't think it should cost more. Our care is the same for all our patients and that doesn't come with an extra fee or membership cost.
WHAT AGES DO YOU SEE?
DO YOU OFFER LAB SERVICES?
We see patients of all ages including newborns, pediatrics, adolescents, adults, and geriatrics.
Yes. We are able to draw lab samples in our office. Our primary lab partner is LabCorp. Quest Diagnostics is also available if your insurance necessitates or you prefer.
DO YOU OFFER X-RAY SERVICES?
We offer convenient and cost-effective x-ray services in our Midtown office including interpretation by board-certified radiologists.
¿TIENE PERSONAL QUE HABLE ESPAÑOL?
Si. Salomon Pinargote-Sanchez, PA-C y Diana Rivera, PA-C pueden proveer los servicios medicos que usted necesita en español. Si se comunica con nuestra oficina y necesita hablar con un miembro de nuestro equipo que hable español, háganoslo saber y espere mientras lo ponemos en contacto con el miembro del personal adecuado.
WHERE SHOULD I PARK FOR MY VISIT?
Uptown
We validate parking for 2 hours at the SkyHouse parking deck adjacent to our office. On-street parking is also available in metered spaces.
Midtown
Free parking is available directly behind our building and is accessible from Providence Road.
Headquarters
Validated parking is available at 720 S Church Street. Cross the street and pass through the Bank of America lobby to enter 650 S Tryon.
WHAT SERVICES ARE INCLUDED IN A PREVENTIVE HEALTH VISIT OR ANNUAL PHYSICAL?
Wellness and prevention visits are the foundation of a healthy lifestyle. This annual visit is an important part of each patient's overall care. We spend this time reviewing and performing relevant history, exams, screenings, labs, referrals, and education. To avoid frustration, there are a few helpful things to know:
Most insurances only cover one preventive visit per year. The definition of a year could be a calendar year or 365 days and so you should ensure you schedule your visit at appropriate spacing based on your insurance plan.
Certain screening labs are covered in conjunction with your wellness visit for most insurances. However, some coverage plans are unique. Also, there may be screenings that are recommended based on your personal history, family history, lifestyle, exam findings, or symptoms. These additional items, while often covered by insurance, may not fall under a wellness visit and may be applied to your deductible or other terms of your insurance. If you are unsure of your insurance benefits it is always best to contact your insurer directly.
DO YOU PERFORM CONFIDENTIAL STI/STD SCREENING?
All aspects of our health are sensitive and that is no more evident than when it comes to our sexual health. We believe in offering affordable, convenient, respectful, and private screenings, treatment, and prevention of sexually transmitted infections.
HOW DO I REACH A PROVIDER AFTER HOURS?
For medical emergencies, you should always call 911. For urgent matters that do not necessitate emergency care but still cannot wait until regular business hours, patients can call the main number 704-626-3994 and follow the prompts to be connected with an on-call provider.
HOW CAN I COMMUNICATE WITH THE OFFICE?
In the modern era, we have more tools for communication than ever before. We've worked hard to make contacting our team as convenient as possible. Options including calling the office, texting the main number right from your smartphone, or using the messaging feature of your patient portal.
HOW DO I ACCESS MY PATIENT PORTAL?
An invitation to our patient portal should have come to you when you provided your contact information while scheduling or checking in for your first visit. Your patient portal can be accessed from the bottom of any page on our website. From there you can sign in or create a login if you are a new patient. There are links on the sign-in page to help you if you've forgotten your login credentials. If you are still having trouble reach out to our office for assistance.